:root {
  --green-dark: #0a2e2a;
  --green-mid: #0F6E56;
  --green-light: #25D366;
  --green-bg: #E1F5EE;
  --orange: #BA7517;
  --orange-bg: #FAEEDA;
  --purple: #534AB7;
  --purple-bg: #EEEDFE;
  --red: #A32D2D;
  --red-bg: #FCEBEB;
  --blue: #185FA5;
  --blue-bg: #E6F1FB;
  --chat-bg: #ECE5DD;
  --bubble-staff: #DCF8C6;
  --bubble-bot: #E6F1FB;
  --text: #111;
  --text-muted: #666;
  --text-hint: #999;
  --border: rgba(0,0,0,0.1);
  --bg: #f5f5f5;
  --white: #fff;
  --radius: 10px;
  --font: 'Plus Jakarta Sans', sans-serif;
  --bot-bg: #EAF3FF;
  --bot-border: #B5D4F4;
  --needhuman-bg: #FFF3CD;
  --needhuman-border: #EFC96A;
  --unread-badge: #25D366;
}
* { box-sizing: border-box; margin: 0; padding: 0; }
body { font-family: var(--font); background: var(--bg); color: var(--text); font-size: 14px; overflow: hidden; }
.hidden { display: none !important; }
#login-page { min-height: 100vh; display: flex; align-items: center; justify-content: center; background: var(--green-dark); }
.login-box { background: var(--white); border-radius: 16px; padding: 2rem; width: 100%; max-width: 360px; margin: 1rem; }
.login-logo { width: 48px; height: 48px; background: var(--green-light); border-radius: 12px; display: flex; align-items: center; justify-content: center; font-size: 24px; color: var(--green-dark); margin: 0 auto 1rem; }
.login-title { text-align: center; font-size: 18px; font-weight: 600; margin-bottom: 4px; }
.login-sub { text-align: center; font-size: 12px; color: var(--text-muted); margin-bottom: 1.5rem; }
.form-group { margin-bottom: 1rem; }
.form-group label { display: block; font-size: 12px; font-weight: 500; color: var(--text-muted); margin-bottom: 6px; }
.form-group input, .form-group textarea, .form-group select { width: 100%; padding: 10px 12px; border: 1px solid var(--border); border-radius: 8px; font-size: 14px; font-family: var(--font); outline: none; transition: border 0.2s; }
.form-group input:focus, .form-group textarea:focus { border-color: var(--green-mid); }
.btn-login { width: 100%; padding: 11px; background: var(--green-mid); color: white; border: none; border-radius: 8px; font-size: 14px; font-weight: 600; font-family: var(--font); cursor: pointer; }
.login-error { color: var(--red); font-size: 12px; text-align: center; margin-top: 8px; }
#app { display: none; height: 100dvh; flex-direction: column; }
#app.visible { display: flex; }
.topnav { background: var(--green-dark); padding: 0 16px; height: 48px; display: flex; align-items: center; gap: 12px; flex-shrink: 0; position: relative; z-index: 10; }
.topnav-logo { width: 28px; height: 28px; border-radius: 7px; background: var(--green-light); display: flex; align-items: center; justify-content: center; color: var(--green-dark); font-size: 14px; }
.topnav-title { color: white; font-size: 14px; font-weight: 600; flex: 1; }
.topnav-staff { display: flex; align-items: center; gap: 8px; color: rgba(255,255,255,0.75); font-size: 12px; }
.topnav-av { width: 26px; height: 26px; border-radius: 50%; background: var(--green-light); color: var(--green-dark); display: flex; align-items: center; justify-content: center; font-size: 10px; font-weight: 600; }
.topnav-av.owner { background: #EF9F27; color: #412402; }
.owner-badge { background: rgba(239,159,39,0.25); color: #FAC775; font-size: 10px; padding: 2px 8px; border-radius: 10px; font-weight: 500; }
.main-tabs { display: none; background: #0d3d37; border-bottom: 1px solid rgba(255,255,255,0.1); flex-shrink: 0; }
.main-tabs.visible { display: flex; }
.main-tab { padding: 8px 16px; color: rgba(255,255,255,0.6); font-size: 12px; cursor: pointer; border-bottom: 2px solid transparent; font-weight: 500; display: flex; align-items: center; gap: 5px; position: relative; }
.main-tab.active { color: white; border-bottom-color: var(--green-light); }
.tab-badge { background: #ef4444; color: white; border-radius: 10px; padding: 1px 5px; font-size: 9px; font-weight: 700; min-width: 16px; text-align: center; }
.main-area { display: flex; flex: 1; overflow: hidden; min-height: 0; }
.main-area > .notes-panel { overflow-y: scroll; overflow-x: hidden; }
.sidebar { width: 300px; border-right: 1px solid var(--border); display: flex; flex-direction: column; background: var(--white); flex-shrink: 0; transition: transform 0.25s ease; }
.sb-search { padding: 8px 10px; border-bottom: 1px solid var(--border); }
.sb-search input { width: 100%; background: var(--bg); border: 1px solid var(--border); border-radius: 20px; padding: 7px 12px; font-size: 12px; font-family: var(--font); outline: none; }
.sb-tabs { display: grid; grid-template-columns: repeat(2,1fr); border-bottom: 1px solid var(--border); }
.sb-tab { padding: 9px 4px; text-align: center; font-size: 11px; color: var(--text-muted); cursor: pointer; border-bottom: 2px solid transparent; font-weight: 500; display: flex; align-items: center; justify-content: center; gap: 5px; transition: color 0.15s; }
.sb-tab i { font-size: 15px; }
.sb-tab.active { color: var(--green-mid); border-bottom-color: var(--green-mid); font-weight: 600; }
.sb-tab-badge { background: #ef4444; color: white; border-radius: 10px; padding: 1px 5px; font-size: 9px; font-weight: 700; min-width: 16px; text-align: center; line-height: 14px; }
.sb-stats-row { display: flex; gap: 0; border-bottom: 1px solid var(--border); background: var(--bg); }
.sb-stat-pill { flex: 1; padding: 5px 4px; text-align: center; border-right: 1px solid var(--border); }
.sb-stat-pill:last-child { border-right: none; }
.sb-stat-n { font-size: 16px; font-weight: 700; }
.sb-stat-l { font-size: 9px; color: var(--text-muted); margin-top: 1px; }
.n-orange { color: var(--orange); }
.n-green { color: var(--green-mid); }
.n-purple { color: var(--purple); }
.sect-lbl { padding: 7px 10px 3px; font-size: 10px; font-weight: 600; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.05em; }
.chat-list { overflow-y: auto; flex: 1; -webkit-overflow-scrolling: touch; }
.ci { display: flex; align-items: flex-start; gap: 10px; padding: 10px 12px; border-bottom: 1px solid var(--border); cursor: pointer; transition: background 0.15s; position: relative; }
.ci:active { background: var(--bg); }
.ci:hover { background: var(--bg); }
.ci.selected { background: var(--green-bg); }
.ci.status-bot { border-left: 3px solid var(--bot-border); background: var(--bot-bg); }
.ci.status-bot:hover { background: #d8eafc; }
.ci.status-needhuman { border-left: 3px solid var(--needhuman-border); background: var(--needhuman-bg); }
.ci.status-needhuman:hover { background: #fde8b0; }
.ci.status-assigned { border-left: 3px solid transparent; background: white; }
.ci.selected { background: var(--green-bg) !important; border-left-color: var(--green-mid) !important; }
.av { width: 42px; height: 42px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 14px; font-weight: 600; flex-shrink: 0; }
.av-a { background: var(--orange-bg); color: #633806; }
.av-b { background: var(--green-bg); color: #085041; }
.av-c { background: var(--purple-bg); color: #3C3489; }
.av-d { background: var(--blue-bg); color: #0C447C; }
.ci-right { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.ci-row1 { display: flex; justify-content: space-between; align-items: center; gap: 6px; }
.ci-name { font-size: 13px; font-weight: 600; color: var(--text); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; flex: 1; }
.ci-time { font-size: 10px; color: var(--text-hint); flex-shrink: 0; }
.ci-row2 { display: flex; justify-content: space-between; align-items: center; gap: 6px; }
.ci-prev { font-size: 12px; color: var(--text-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; flex: 1; }
.unread-badge { background: var(--unread-badge); color: white; border-radius: 50%; min-width: 20px; height: 20px; display: flex; align-items: center; justify-content: center; font-size: 10px; font-weight: 700; flex-shrink: 0; padding: 0 4px; }
.ci-row3 { display: flex; align-items: center; gap: 4px; margin-top: 1px; flex-wrap: wrap; }
.pill { font-size: 9px; padding: 2px 7px; border-radius: 10px; font-weight: 600; white-space: nowrap; }
.p-bot { background: var(--bot-bg); color: var(--blue); border: 1px solid var(--bot-border); }
.p-wait { background: var(--orange-bg); color: var(--orange); }
.p-assign { background: var(--green-bg); color: var(--green-mid); }
.p-follow { background: var(--purple-bg); color: var(--purple); }
.p-alert { background: var(--red-bg); color: var(--red); }
.p-booked { background: var(--green-bg); color: #085041; }
.p-tiket { background: var(--blue-bg); color: var(--blue); }
.p-hotel { background: var(--purple-bg); color: var(--purple); }
.p-tour { background: var(--green-bg); color: var(--green-mid); }
.p-atraksi { background: var(--orange-bg); color: var(--orange); }
.ci-handler { font-size: 10px; color: var(--text-muted); }
.empty-state { padding: 2rem; text-align: center; color: var(--text-muted); font-size: 12px; }
.chat-panel { flex: 1; display: flex; flex-direction: column; background: var(--white); overflow: hidden; min-width: 0; }
.chat-empty { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; color: var(--text-muted); gap: 10px; background: var(--chat-bg); }
.chat-empty i { font-size: 56px; color: rgba(0,0,0,0.1); }
.chat-empty p { font-size: 14px; color: rgba(0,0,0,0.35); }
.chat-top { background: var(--green-mid); padding: 10px 14px; display: flex; align-items: center; gap: 10px; flex-shrink: 0; }
.chat-back { color: rgba(255,255,255,0.85); font-size: 22px; cursor: pointer; display: none; }
.chat-top-av { width: 38px; height: 38px; border-radius: 50%; background: #5DCAA5; color: #04342C; display: flex; align-items: center; justify-content: center; font-size: 13px; font-weight: 600; flex-shrink: 0; }
.chat-top-info { flex: 1; min-width: 0; }
.chat-top-name { color: white; font-size: 14px; font-weight: 600; }
.chat-top-sub { color: rgba(255,255,255,0.75); font-size: 11px; display: flex; align-items: center; gap: 6px; margin-top: 2px; flex-wrap: wrap; }
.chat-top-status { background: rgba(255,255,255,0.2); border-radius: 4px; padding: 1px 6px; font-size: 10px; }
.chat-top-acts { display: flex; gap: 14px; color: rgba(255,255,255,0.85); font-size: 19px; }
.chat-top-acts i { cursor: pointer; transition: color 0.15s; }
.chat-top-acts i:hover { color: white; }
.chat-top-acts i.active-panel { color: var(--green-light); }
.chat-area { background: var(--chat-bg); flex: 1; overflow-y: auto; padding: 12px; display: flex; flex-direction: column; gap: 8px; -webkit-overflow-scrolling: touch; }
.bw { display: flex; flex-direction: column; }
.bw.right { align-items: flex-end; }
.bubble { padding: 7px 10px 4px; border-radius: 10px; max-width: 75%; display: inline-block; }
.b-cust { background: white; border-radius: 0 10px 10px 10px; box-shadow: 0 1px 2px rgba(0,0,0,0.1); }
.b-staff { background: var(--bubble-staff); border-radius: 10px 0 10px 10px; box-shadow: 0 1px 2px rgba(0,0,0,0.1); }
.b-bot { background: var(--bubble-bot); border-radius: 10px; border: 1px solid #B5D4F4; }
.b-txt { font-size: 13px; color: #111; line-height: 1.5; white-space: pre-wrap; }
/* PATCH 7: tanda centang staff */
.b-meta { font-size: 10px; color: #888; text-align: right; margin-top: 2px; display: flex; align-items: center; justify-content: flex-end; gap: 3px; }
.b-checkmark { color: var(--green-mid); font-size: 11px; font-weight: 700; }
.b-bot-lbl { font-size: 10px; color: var(--blue); font-weight: 600; margin-bottom: 2px; }
.b-file { display: flex; align-items: center; gap: 8px; background: rgba(0,0,0,0.04); border-radius: 8px; padding: 8px 10px; margin-bottom: 2px; }
.b-file i { font-size: 22px; color: var(--red); flex-shrink: 0; }
.b-file-info { flex: 1; min-width: 0; }
.b-file-name { font-size: 12px; font-weight: 600; color: var(--text); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.b-file-link { font-size: 11px; color: var(--blue); text-decoration: none; }
.b-file-link:hover { text-decoration: underline; }
/* PATCH 4: lazy image bubble */
.b-img-lazy { width: 200px; height: 140px; background: var(--bg); border-radius: 8px; display: flex; align-items: center; justify-content: center; font-size: 28px; margin-bottom: 2px; overflow: hidden; }
.b-img-lazy img { width: 100%; height: 100%; object-fit: cover; border-radius: 8px; }
.action-row { display: flex; gap: 6px; padding: 8px 12px; background: var(--bg); border-top: 1px solid var(--border); flex-shrink: 0; flex-wrap: wrap; }
.abtn { padding: 7px 12px; border-radius: 8px; font-size: 11px; font-weight: 600; cursor: pointer; border: 1px solid; display: flex; align-items: center; gap: 5px; font-family: var(--font); }
.abtn-note { background: white; color: var(--text-muted); border-color: var(--border); }
.abtn-booked { background: var(--green-bg); color: #085041; border-color: #5DCAA5; }
.abtn-lepas { background: var(--orange-bg); color: #633806; border-color: #EF9F27; }
.abtn-selesai { background: var(--green-mid); color: white; border-color: var(--green-mid); }
.reply-row { display: flex; align-items: flex-end; gap: 8px; padding: 8px 12px; background: white; border-top: 1px solid var(--border); flex-shrink: 0; }
.reply-row i { font-size: 20px; color: var(--text-muted); cursor: pointer; margin-bottom: 6px; }
#reply-input { flex: 1; background: var(--bg); border: 1px solid var(--border); border-radius: 20px; padding: 9px 14px; font-size: 13px; font-family: var(--font); outline: none; resize: none; min-height: 40px; max-height: 160px; overflow-y: auto; line-height: 1.45; }
.reply-send { width: 38px; height: 38px; border-radius: 50%; background: var(--green-mid); color: white; border: none; display: flex; align-items: center; justify-content: center; font-size: 17px; cursor: pointer; flex-shrink: 0; }
.file-upload-label { width: 34px; height: 34px; border-radius: 50%; border: 1px solid var(--border); background: var(--bg); display: flex; align-items: center; justify-content: center; cursor: pointer; flex-shrink: 0; position: relative; transition: background 0.15s; margin-bottom: 0; }
.file-upload-label:hover { background: var(--green-bg); border-color: var(--green-mid); }
.file-upload-label i { font-size: 18px; color: var(--text-muted); pointer-events: none; }
.file-upload-label input[type=file] { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; height: 100%; font-size: 0; }
.upload-bar { display: none; align-items: center; gap: 8px; padding: 6px 14px; background: var(--blue-bg); border-top: 1px solid #B5D4F4; font-size: 11px; color: var(--blue); flex-shrink: 0; }
.upload-bar.show { display: flex; }
@keyframes spin { from{transform:rotate(0deg)} to{transform:rotate(360deg)} }
.spin { animation: spin 1s linear infinite; display: inline-block; }
.notes-panel { width: 280px; border-left: 1px solid var(--border); display: flex; flex-direction: column; background: white; flex-shrink: 0; overflow: hidden; position: relative; }
.np-scroll { flex: 1; overflow-y: auto; overflow-x: hidden; -webkit-overflow-scrolling: touch; display: flex; flex-direction: column; }
.np-title { padding: 10px 12px; border-bottom: 1px solid var(--border); font-size: 12px; font-weight: 600; display: flex; align-items: center; gap: 6px; flex-shrink: 0; }
.info-block { padding: 8px 12px; border-bottom: 1px solid var(--border); flex-shrink: 0; }
.info-lbl { font-size: 10px; color: var(--text-muted); margin-bottom: 3px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.04em; }
.info-val { font-size: 12px; color: var(--text); }
.note-item { padding: 8px 12px; border-bottom: 1px solid var(--border); }
.note-txt { font-size: 11px; color: var(--text); line-height: 1.4; }
.note-meta { font-size: 10px; color: var(--text-muted); margin-top: 3px; }
.note-add { padding: 8px 12px; font-size: 11px; color: var(--blue); cursor: pointer; display: flex; align-items: center; gap: 4px; flex-shrink: 0; }
.doc-panel { display: none; flex-direction: column; position: absolute; inset: 0; background: white; z-index: 10; }
.doc-panel.active { display: flex; }
.doc-panel-header { padding: 10px 12px; border-bottom: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; flex-shrink: 0; }
.doc-panel-header span { font-size: 12px; font-weight: 600; display: flex; align-items: center; gap: 6px; }
.doc-tabs { display: flex; border-bottom: 1px solid var(--border); flex-shrink: 0; overflow-x: auto; }
.doc-tab { flex: 1; padding: 7px 4px; text-align: center; font-size: 10px; color: var(--text-muted); cursor: pointer; border-bottom: 2px solid transparent; font-weight: 500; transition: color 0.15s; white-space: nowrap; min-width: 44px; }
.doc-tab.active { color: var(--green-mid); border-bottom-color: var(--green-mid); font-weight: 600; }
.doc-list-area { flex: 1; overflow-y: auto; padding: 8px 10px; -webkit-overflow-scrolling: touch; }
.doc-category-title { font-size: 10px; font-weight: 700; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.05em; margin: 8px 0 5px; display: flex; align-items: center; justify-content: space-between; }
.doc-item { display: flex; align-items: center; gap: 7px; padding: 7px 8px; border-radius: 8px; margin-bottom: 4px; background: var(--bg); border: 1px solid var(--border); transition: background 0.15s; }
.doc-item:hover { background: var(--green-bg); border-color: #a0d9c0; }
.doc-item-icon { display: none; }
.doc-item-info { flex: 1; min-width: 0; }
.doc-item-name { font-size: 12px; font-weight: 600; color: var(--text); white-space: normal; overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; word-break: break-word; }
.doc-item-acts { display: flex; gap: 3px; flex-shrink: 0; }
.doc-act-btn { width: 20px; height: 20px; border-radius: 6px; border: 1px solid var(--border); background: white; display: flex; align-items: center; justify-content: center; cursor: pointer; font-size: 11px; transition: background 0.15s; }
.doc-act-btn:hover { background: var(--green-bg); border-color: var(--green-mid); }
.doc-act-btn.danger:hover { background: var(--red-bg); border-color: var(--red); }
.doc-upload-area { padding: 8px 10px; border-top: 1px solid var(--border); flex-shrink: 0; }
.doc-upload-btn { display: flex; align-items: center; gap: 6px; padding: 8px 10px; border-radius: 8px; border: 1px dashed var(--green-mid); color: var(--green-mid); font-size: 11px; font-weight: 600; cursor: pointer; background: var(--green-bg); justify-content: center; transition: background 0.15s; width: 100%; }
.doc-upload-btn:hover { background: #c8eed9; }
.doc-empty { font-size: 11px; color: var(--text-hint); text-align: center; padding: 20px 0; }

/* PATCH 3: Smart Notes tag chip CSS */
.sn-tag { display: inline-flex; align-items: center; padding: 3px 10px; border-radius: 20px; font-size: 10px; font-weight: 600; cursor: pointer; border: 1px solid transparent; transition: all 0.15s; }
.sn-tag-todo { background: var(--orange-bg); color: var(--orange); border-color: #EF9F27; }
.sn-tag-info { background: var(--blue-bg); color: var(--blue); border-color: var(--bot-border); }
.sn-tag-penting { background: var(--red-bg); color: var(--red); border-color: #EFA5A5; }
.sn-tag-done { background: var(--green-bg); color: var(--green-mid); border-color: #5DCAA5; text-decoration: line-through; opacity: 0.7; }
.sn-note-item { padding: 8px 10px; border-radius: 8px; background: var(--bg); border: 1px solid var(--border); margin-bottom: 6px; }
.sn-note-text { font-size: 12px; color: var(--text); line-height: 1.45; margin-bottom: 4px; }
.sn-note-footer { display: flex; align-items: center; justify-content: space-between; gap: 6px; }
.sn-note-meta { font-size: 10px; color: var(--text-muted); }
.sn-done-btn { font-size: 10px; color: var(--green-mid); cursor: pointer; background: none; border: none; font-family: var(--font); font-weight: 600; padding: 0; }
.sn-done-btn:hover { text-decoration: underline; }

.toast { position: fixed; bottom: 24px; left: 50%; transform: translateX(-50%); background: #222; color: white; padding: 9px 18px; border-radius: 20px; font-size: 12px; z-index: 9999; opacity: 0; transition: opacity 0.3s; pointer-events: none; white-space: nowrap; box-shadow: 0 4px 12px rgba(0,0,0,0.2); }
.toast.show { opacity: 1; }
.loading { text-align: center; padding: 2rem; color: var(--text-muted); font-size: 12px; }
.page-panel { display: none; flex: 1; flex-direction: column; overflow: hidden; background: var(--white); }
.page-panel.active { display: flex; }
.page-header { display: flex; align-items: center; gap: 10px; padding: 12px 16px; border-bottom: 1px solid var(--border); flex-shrink: 0; flex-wrap: wrap; }
.page-header h3 { font-size: 14px; font-weight: 600; flex: 1; min-width: 120px; }
.search-inp { flex: 1; min-width: 120px; padding: 7px 12px; border: 1px solid var(--border); border-radius: 8px; font-size: 12px; font-family: var(--font); outline: none; }
.btn-primary { background: var(--green-mid); color: white; border: none; padding: 8px 14px; border-radius: 8px; cursor: pointer; font-size: 12px; font-weight: 600; font-family: var(--font); display: flex; align-items: center; gap: 5px; white-space: nowrap; }
.btn-secondary { background: var(--bg); color: var(--text); border: 1px solid var(--border); padding: 8px 14px; border-radius: 8px; cursor: pointer; font-size: 12px; font-family: var(--font); }
.btn-wa { background: #25D366; color: white; border: none; padding: 8px 14px; border-radius: 8px; cursor: pointer; font-size: 12px; font-weight: 600; display: flex; align-items: center; gap: 5px; }
.btn-sm { padding: 5px 10px; font-size: 11px; }
.contact-list { overflow-y: auto; flex: 1; -webkit-overflow-scrolling: touch; }
.contact-card { display: flex; align-items: center; gap: 10px; padding: 10px 16px; border-bottom: 1px solid var(--border); cursor: pointer; transition: background 0.15s; }
.contact-card:hover { background: var(--bg); }
.contact-avatar { width: 40px; height: 40px; border-radius: 50%; background: var(--green-bg); color: #085041; display: flex; align-items: center; justify-content: center; font-weight: 600; font-size: 14px; flex-shrink: 0; }
.contact-info { flex: 1; min-width: 0; }
.contact-name { font-size: 13px; font-weight: 600; }
.contact-wa { font-size: 11px; color: var(--text-muted); }
.contact-meta { font-size: 11px; color: var(--text-hint); margin-top: 1px; }
.contact-badge { background: var(--green-bg); color: var(--green-mid); border-radius: 10px; padding: 2px 8px; font-size: 10px; font-weight: 600; }
.contact-actions { display: flex; flex-direction: column; gap: 4px; align-items: flex-end; flex-shrink: 0; }
.btn-chat { background: var(--green-mid); color: white; border: none; padding: 5px 10px; border-radius: 7px; cursor: pointer; font-size: 11px; font-weight: 600; font-family: var(--font); display: flex; align-items: center; gap: 4px; white-space: nowrap; }
.btn-chat:hover { background: #0a5a44; }
.modal { position: fixed; inset: 0; background: rgba(0,0,0,0.5); display: flex; align-items: center; justify-content: center; z-index: 1000; padding: 16px; }
.modal-box { background: white; border-radius: 14px; width: 100%; max-width: 460px; max-height: 90vh; overflow-y: auto; box-shadow: 0 20px 60px rgba(0,0,0,0.2); }
.modal-wide { max-width: 640px; }
.modal-sm { max-width: 380px; }
.modal-header { display: flex; justify-content: space-between; align-items: center; padding: 16px 20px; border-bottom: 1px solid var(--border); }
.modal-header h3 { font-size: 15px; font-weight: 600; }
.modal-header button { background: none; border: none; font-size: 20px; color: var(--text-muted); cursor: pointer; line-height: 1; }
.modal-body { padding: 16px 20px; }
.modal-footer { padding: 12px 20px; border-top: 1px solid var(--border); display: flex; gap: 8px; justify-content: flex-end; }
.detail-grid { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 14px; gap: 12px; }
.detail-info p { margin: 4px 0; font-size: 12px; color: var(--text-muted); }
.detail-info p strong { color: var(--text); }
.detail-actions { display: flex; flex-direction: column; gap: 6px; flex-shrink: 0; }
.inner-tabs { display: flex; gap: 4px; margin-bottom: 12px; border-bottom: 1px solid var(--border); padding-bottom: 8px; }
.inner-tab { padding: 5px 12px; border: 1px solid var(--border); border-radius: 6px; font-size: 11px; cursor: pointer; background: white; font-family: var(--font); color: var(--text-muted); }
.inner-tab.active { background: var(--green-mid); color: white; border-color: var(--green-mid); }
.history-item { background: var(--bg); border-radius: 8px; padding: 10px 12px; margin-bottom: 8px; border-left: 3px solid var(--green-mid); }
.history-tipe { font-size: 10px; color: var(--green-mid); font-weight: 700; text-transform: uppercase; margin-bottom: 3px; }
.history-detail { font-size: 13px; font-weight: 600; color: var(--text); }
.history-meta { font-size: 11px; color: var(--text-muted); margin-top: 2px; }
.owner-dash { overflow-y: auto; flex: 1; padding: 16px; }
.kpi-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(120px, 1fr)); gap: 10px; margin-bottom: 16px; }
.kpi-card { background: white; border-radius: 10px; padding: 14px; border: 1px solid var(--border); text-align: center; }
.kpi-number { font-size: 30px; font-weight: 700; }
.kpi-label { font-size: 11px; color: var(--text-muted); margin-top: 3px; }
.kpi-waiting .kpi-number { color: var(--orange); }
.kpi-active .kpi-number { color: var(--blue); }
.kpi-booked .kpi-number { color: var(--green-mid); }
.kpi-closed .kpi-number { color: var(--text-hint); }
.kpi-customers .kpi-number { color: var(--purple); }
.alert-box { background: var(--red-bg); border: 1px solid #EFA5A5; border-radius: 10px; padding: 12px 16px; margin-bottom: 16px; }
.alert-box h4 { color: var(--red); font-size: 13px; margin-bottom: 8px; }
.alert-item { display: flex; justify-content: space-between; align-items: center; padding: 5px 0; border-bottom: 1px solid rgba(163,45,45,0.1); font-size: 12px; color: var(--red); }
.alert-item:last-child { border-bottom: none; }
.alert-assign { background: var(--red); color: white; border: none; padding: 3px 10px; border-radius: 5px; cursor: pointer; font-size: 11px; font-family: var(--font); }
.section-title { font-size: 12px; font-weight: 600; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.05em; margin: 16px 0 8px; }
.staff-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 10px; }
.staff-card { background: white; border-radius: 10px; padding: 14px; border: 1px solid var(--border); }
.staff-card-name { font-size: 13px; font-weight: 600; margin-bottom: 8px; display: flex; align-items: center; gap: 6px; }
.staff-role { font-size: 9px; background: var(--green-bg); color: var(--green-mid); padding: 1px 6px; border-radius: 4px; font-weight: 600; }
.staff-stats { display: grid; grid-template-columns: 1fr 1fr; gap: 4px; }
.stat-row { font-size: 11px; color: var(--text-muted); }
.stat-row span { color: var(--text); font-weight: 600; }
.filter-bar { display: flex; gap: 8px; padding: 8px 16px; border-bottom: 1px solid var(--border); flex-shrink: 0; flex-wrap: wrap; }
.filter-bar select { padding: 6px 10px; border: 1px solid var(--border); border-radius: 6px; font-size: 12px; font-family: var(--font); outline: none; }
.nc-customer-box { background: var(--green-bg); border-radius: 8px; padding: 10px 12px; margin-bottom: 14px; display: flex; align-items: center; gap: 10px; }
.nc-customer-box .av { width: 36px; height: 36px; font-size: 12px; flex-shrink: 0; }
.poll-dot { width: 6px; height: 6px; border-radius: 50%; background: var(--green-light); display: inline-block; animation: pulse 2s infinite; }
@keyframes pulse { 0%,100%{opacity:1} 50%{opacity:0.3} }
.legend-strip { display: flex; gap: 10px; padding: 5px 10px; background: var(--bg); border-bottom: 1px solid var(--border); font-size: 10px; color: var(--text-muted); flex-wrap: wrap; }
.legend-item { display: flex; align-items: center; gap: 4px; }
.legend-dot { width: 8px; height: 8px; border-radius: 2px; flex-shrink: 0; }
.ld-bot { background: var(--bot-border); }
.ld-human { background: var(--needhuman-border); }
.ld-assigned { background: var(--green-light); }
.context-block { padding: 8px 12px; border-bottom: 1px solid var(--border); flex-shrink: 0; }
.context-booking-card { background: var(--blue-bg); border: 1px solid var(--bot-border); border-radius: 8px; padding: 8px 10px; margin-bottom: 6px; }
.context-booking-card:last-child { margin-bottom: 0; }
.context-maskapai { font-size: 10px; font-weight: 700; color: var(--blue); text-transform: uppercase; letter-spacing: 0.04em; margin-bottom: 3px; display: flex; align-items: center; justify-content: space-between; }
.context-kode { font-size: 13px; font-weight: 700; color: var(--text); font-family: monospace; letter-spacing: 1px; }
.context-detail { font-size: 11px; color: var(--text-muted); margin-top: 2px; line-height: 1.5; }
.context-rute { font-size: 12px; font-weight: 600; color: var(--text); }
.context-action-row { display: flex; gap: 4px; margin-top: 6px; flex-wrap: wrap; }
.ctx-btn { padding: 3px 8px; border-radius: 5px; font-size: 10px; font-weight: 600; cursor: pointer; border: 1px solid; font-family: var(--font); display: flex; align-items: center; gap: 3px; }
.ctx-btn-checkin { background: var(--green-bg); color: #085041; border-color: #5DCAA5; }
.ctx-btn-arrival { background: var(--orange-bg); color: #633806; border-color: #EF9F27; }
.ctx-btn-beacukai { background: var(--purple-bg); color: #3C3489; border-color: #9B94E8; }
.context-scanning { font-size: 11px; color: var(--text-hint); padding: 6px 0; display: flex; align-items: center; gap: 5px; }
.context-none { font-size: 11px; color: var(--text-hint); padding: 4px 0; }
.arsip-badge { background: var(--bg); border: 1px solid var(--border); border-radius: 6px; padding: 2px 7px; font-size: 10px; color: var(--text-muted); font-weight: 600; }

/* PATCH 1: multipax-panel width 560px */
.multipax-overlay { position: fixed; inset: 0; background: rgba(0,0,0,0.5); display: none; align-items: flex-end; justify-content: flex-end; z-index: 500; padding: 8px; pointer-events: none; }
.multipax-overlay.active { display: flex; pointer-events: all; }
.multipax-panel { background: white; border-radius: 14px; width: 560px; max-height: 85dvh; display: flex; flex-direction: column; box-shadow: 0 8px 40px rgba(0,0,0,0.2); transform: translateY(20px); opacity: 0; transition: all 0.2s ease; }
.multipax-overlay.active .multipax-panel { transform: translateY(0); opacity: 1; }
.multipax-header { padding: 12px 16px; border-bottom: 1px solid var(--border); display: flex; align-items: center; gap: 8px; flex-shrink: 0; }
.multipax-header h4 { font-size: 13px; font-weight: 600; flex: 1; }
.multipax-search { padding: 10px 12px; border-bottom: 1px solid var(--border); flex-shrink: 0; position: relative; }
.multipax-search input { width: 100%; padding: 8px 12px; border: 1px solid var(--border); border-radius: 8px; font-size: 12px; font-family: var(--font); outline: none; }
.multipax-search input:focus { border-color: var(--green-mid); }
.multipax-results { position: absolute; top: 100%; left: 12px; right: 12px; background: white; border: 1px solid var(--border); border-radius: 8px; box-shadow: 0 4px 16px rgba(0,0,0,0.12); z-index: 10; max-height: 200px; overflow-y: auto; display: none; }
.multipax-results.show { display: block; }
.mpx-result-item { display: flex; align-items: center; gap: 10px; padding: 8px 12px; cursor: pointer; border-bottom: 1px solid var(--border); transition: background 0.15s; }
.mpx-result-item:last-child { border-bottom: none; }
.mpx-result-item:hover { background: var(--green-bg); }
.mpx-result-foto { width: 36px; height: 36px; border-radius: 6px; object-fit: cover; background: var(--bg); flex-shrink: 0; display: flex; align-items: center; justify-content: center; font-size: 14px; border: 1px solid var(--border); overflow: hidden; }
.mpx-result-foto img { width: 100%; height: 100%; object-fit: cover; }
.mpx-foto-popup { position: fixed; z-index: 9999; background: white; border-radius: 12px; box-shadow: 0 8px 32px rgba(0,0,0,0.3); padding: 6px; display: none; }
.mpx-foto-popup img { width: 300px; height: 210px; object-fit: cover; border-radius: 8px; display: block; }
.mpx-result-foto { cursor: pointer; }
.mpx-result-info { flex: 1; min-width: 0; }
.mpx-result-nama { font-size: 12px; font-weight: 600; color: var(--text); }
.mpx-result-paspor { font-size: 10px; color: var(--text-muted); }
.mpax-add-manual { padding: 8px 12px; font-size: 11px; color: var(--blue); cursor: pointer; display: flex; align-items: center; gap: 5px; border-top: 1px solid var(--border); }
.multipax-list { flex: 1; overflow-y: auto; padding: 8px 12px; display: flex; flex-direction: column; gap: 8px; }
.mpx-card { background: var(--bg); border-radius: 10px; border: 1px solid var(--border); overflow: hidden; }
.mpx-card-header { display: flex; align-items: center; gap: 8px; padding: 8px 10px; background: var(--green-dark); color: white; }
.mpx-card-num { width: 20px; height: 20px; border-radius: 50%; background: var(--green-light); color: var(--green-dark); display: flex; align-items: center; justify-content: center; font-size: 10px; font-weight: 700; flex-shrink: 0; }
.mpx-card-nama { font-size: 12px; font-weight: 600; flex: 1; }
.mpx-card-remove { background: none; border: none; color: rgba(255,255,255,0.6); cursor: pointer; font-size: 14px; padding: 0; line-height: 1; }
.mpx-card-remove:hover { color: white; }
.mpx-fields { padding: 8px 10px; display: flex; flex-direction: column; gap: 4px; }
.mpx-field { display: flex; align-items: center; gap: 6px; padding: 2px 0; }
.mpx-field-label { font-size: 9px; color: var(--text-muted); font-weight: 600; text-transform: uppercase; width: 64px; flex-shrink: 0; }
.mpx-field-value { font-size: 11px; color: var(--text); flex: 1; font-family: monospace; }
.mpx-copy-btn { width: 22px; height: 22px; border-radius: 5px; border: 1px solid var(--border); background: white; cursor: pointer; display: flex; align-items: center; justify-content: center; font-size: 10px; flex-shrink: 0; transition: background 0.15s; }
.mpx-copy-btn:hover { background: var(--green-bg); border-color: var(--green-mid); }
.mpx-copy-btn.copied { background: var(--green-mid); border-color: var(--green-mid); color: white; }
.mpx-empty { text-align: center; padding: 24px 12px; color: var(--text-muted); font-size: 12px; }
.mpx-manual-form { padding: 10px 12px; border-top: 1px solid var(--border); flex-shrink: 0; display: none; }
.mpx-manual-form.show { display: block; }
.mpx-manual-form .form-group { margin-bottom: 8px; }
.mpx-manual-form label { font-size: 10px; font-weight: 600; color: var(--text-muted); display: block; margin-bottom: 3px; }
.mpx-manual-form input { width: 100%; padding: 6px 10px; border: 1px solid var(--border); border-radius: 6px; font-size: 12px; font-family: var(--font); outline: none; }
.mpx-manual-form input:focus { border-color: var(--green-mid); }
.abtn-multipax { background: var(--blue-bg); color: var(--blue); border-color: var(--bot-border); }

/* PATCH 6: nama split fields in mpx-card */
.mpx-name-row { display: flex; gap: 8px; padding: 6px 10px; background: rgba(0,0,0,0.04); border-bottom: 1px solid var(--border); }
.mpx-name-half { flex: 1; min-width: 0; }
.mpx-name-half-label { font-size: 9px; color: var(--text-muted); font-weight: 600; text-transform: uppercase; margin-bottom: 2px; }
.mpx-name-half-row { display: flex; align-items: center; gap: 4px; }
.mpx-name-half-val { font-size: 11px; font-weight: 600; color: var(--text); flex: 1; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

/* MDAC modal */
.mdac-pnr-result {
  display: none;
  background: var(--green-bg); border: 1.5px solid #5DCAA5;
  border-radius: 9px; padding: 10px 12px; margin-bottom: 10px;
  font-size: 12px; color: #085041; line-height: 1.6;
}
.mdac-pnr-result.show { display: block; }
.mdac-pnr-notfound {
  display: none;
  background: var(--red-bg); border: 1.5px solid #EFA5A5;
  border-radius: 9px; padding: 10px 12px; margin-bottom: 10px;
  font-size: 12px; color: var(--red);
}
.mdac-pnr-notfound.show { display: block; }
.mdac-pax-card {
  border: 1px solid var(--border); border-radius: 8px; padding: 8px 10px;
  margin-bottom: 6px; font-size: 12px; display: flex; align-items: center;
  gap: 8px; background: var(--bg);
}
.mdac-pax-card button {
  background: none; border: none; cursor: pointer; color: var(--red);
  font-size: 13px; margin-left: auto; flex-shrink: 0;
}
.mdac-search-results {
  display: none; position: absolute; top: 100%; left: 0; right: 0;
  background: white; border: 1px solid var(--border); border-radius: 8px;
  box-shadow: 0 4px 12px rgba(0,0,0,0.1); z-index: 100; max-height: 220px;
  overflow-y: auto;
}
.mdac-search-results.show { display: block; }
.mdac-summary-box {
  background: var(--bg); border-radius: 9px; padding: 12px;
  margin-top: 10px; font-size: 11px; font-family: monospace;
  line-height: 1.7; white-space: pre-wrap; max-height: 320px;
  overflow-y: auto; border: 1px solid var(--border);
}

@media (max-width: 768px) {
  .sidebar { position: absolute; top: 0; left: 0; bottom: 0; z-index: 100; width: 100%; box-shadow: 2px 0 12px rgba(0,0,0,0.1); }
  .sidebar.slide-out { transform: translateX(-100%); }
  .chat-panel { width: 100%; }
  .notes-panel { display: none !important; }
  .chat-back { display: block !important; }
  .main-area { position: relative; }
  #pip-viewer { width: 280px; right: 10px; bottom: 60px; }
  .multipax-panel { width: 100% !important; border-radius: 14px 14px 0 0; }
}
@media (min-width: 769px) and (max-width: 1100px) { .sidebar { width: 260px; } .notes-panel { display: none; } }
@media (min-width: 1100px) { .notes-panel { display: flex; } }